Help Centre

Use email sign-in with your password. If you forgot your password, click "Forgot password?" on the login page to receive a reset link.

Check your spam/junk folder first. If it's not there, wait a few minutes and request again. Make sure you're checking the email address you signed up with.

Go to Account Settings to update your email. You'll need to verify the new email address before the change takes effect.

We offer $12.90 AUD/month or $99 AUD/year (save 36%). All plans include a 14-day free trial — no credit card required to start.

Go to Account Settings → Billing → Manage Subscription. You can cancel anytime with one click. You'll retain access until the end of your current billing period.

All invoices are available in the Customer Portal. Go to Account Settings → Billing → View Invoices to download PDFs.

Yes, we offer a 14-day money-back guarantee after your trial ends. Contact support within 14 days of your first payment for a full refund.

The weekly newsletter is included with all paid memberships (and during your 14-day trial). There's no separate public subscribe list.

Every Sunday evening (AEST), with occasional mid-week updates during significant market events.

$20 AUD per question with a 2-business-day turnaround. Education-only — we don't provide personal financial advice.

Refunds are available for out-of-scope questions or duplicates with a substantially similar public answer.

Title ≤ 120 characters; optional body ≤ 280 characters; at least one tag required. Per-user caps and upvote thresholds apply.

Be specific, include relevant context, and check if a similar question has been asked. See our "How it works" guide for tips.

All templates and downloadable resources are on the Downloads page. Members have access to premium templates.

Try refreshing the page and clicking again. If it still fails, contact support with the specific template name.